Since its founding in 1976, Acer has achieved the goal of breaking the barriers between people and technology. Globally, Acer ranks No. 2 for total PCs and notebooks. A profitable and sustainable Channel Business Model is instrumental to the company's continuing growth, while its multi-brand approach effectively integrates Acer, Gateway, Packard Bell, and eMachines brands in worldwide markets.Acer strives to design environmentally friendly products and establish a green supply chain through collaboration with suppliers. Acer is proud to be a Worldwide Partner of the Olympic Movement, including the Vancouver 2010 Olympic Winter and London 2012 Olympic Games.
Over 30 years of making history in the fast-paced IT industry, Acer’s far-reaching strategy of focusing on R&D and marketing development has laid the foundations and created a company ready to embrace the challenges of the future. The Acer Group employs 7,000 people worldwide. 2009 revenues reached US$17.9 billion.
We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of :
Service Center Supervisor - East Java
Responsibilities:
- Supervise the implementation of operation plan in Acer Service Center (ASC) to be in line with SOP so as to achieve the agreed level of SLA and CSI.
- Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
- Coordinate & monitor service operation team (front desk, spare part warehouse and engineer) in order to provide excellence service & to achieve level of SLA and CSI
- Execute program in Service Operation function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, 5S, etc., in order to increase level of Customer Satisfaction Index (CSI)
- Set up internal meeting for Service Operation team which related to Operation of ASC in order to achieve high performance of ASC Team.
- Provide weekly report which including on case quantity (closed and waiting collection, repetitive case ), customer trend, SLA, pending status, spare part warehouse & engineer team performance to be submitted to Superior.
- Willing to be placed in Surabaya
- Minimum Bachelor Degree in Information Management/Engineering/Science from reputable University
- Maximum age 35 years old
- Minimum 5 years working experience in supervisory level
- Experience in Service Center Operation in Electronic/Consumer Electronics and IT Industries
- Self motivation and initiative, combined with an analytical mind and logical/firm judgment
- Good problem solving skills
- Strong understanding of available and emerging technologies is essential
Responsibilities:
- Work closely with the user/client team in the delivery of marketing activities
- Provide recommendation to user on the marketing event to be executed and accommodate necessary things which relates to the event in order to support the successful of the event program
- Deal and brief with other related parties for the event program (i.e., venue, agency, EO, etc) to ensure the event execute is met user expectation and in line with the objective of the program
- Overseeing and advising on the implementation of a project to be in line with branding guideline
- Execute activities which relates to ATL/BTL to support other related departments in promoting Acer products to be in line with company objectives
- Contributing to the ongoing development and implementation of a project in support of the marketing (commercial) team
- Willing to be placed in Surabaya
- Bachelor degree in marketing, public relation or communication from reputable university
- Minimum having 3 - 5 years experience of marketing/communications coordination with 2 years experience in handling an events or exhibition
- Experience and detail in dealing with vendor and become the PIC from concept to final stage
- Have background in BTL activities but not limited to ATL
- Good communication & presentation skill
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