We’re exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we’re on a journey creating a super regional bank. Connected by integrity and clarity of strategy, there is a real sense of excitement about the future. We are currently seeking for highly qualified candidates to fill the following position:
Training and Recruitment Supervisor
Responsibilities:
- Responsible to manage training and recruitment team in service department.
- Experience in managing a team of trainers and recruiters for at least 2 years, especially in banking industry
- Good to advanced English skill
- Strong leadership, interpersonal and analytical skill
- Bachelor degree with min. GPA 3.00, preferably in Psychology or HR Management
Responsibilities:
- Responsible to manage 10-12 Call Center Agents and involves in motivating, coaching, and call monitoring. The candidate is also responsible to maintain daily and monthly performance of his subordinates.
- Male, with minimum of 3 years experience, and at least 1 year in managing a team in Service/Hospitality Industry
- Excellent English skill
- Strong leadership, interpersonal and analytical skills
- Willing to work in shift schedule
- Good complaint handling skills
- Bachelor degree from any major with min. GPA 3.00
- Full Time Contract position is available
Responsibilities:
- Responsible to investigate complaints and liaise with other units and customer to close the complaints
- Experience as a senior officer in a call centre, customer care or other hospitality industry for at least 1 year
- Bachelor degree from any major with min. GPA 3.00
- Strong communication skills & must be fluent in English
Responsibilities:
- Receive, handling and resolve calls from customers in regards to inquiry, request or complaint related to credit card, personal loan or banking products.
- Willing to work in shift schedule, highly motivated with excellent interpersonal skill
- Good to advanced English skills & computer literate
- Call centre experience or experience in serving customers in other hospitality industry
- Diploma/ Bachelor degree from any major

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