Lowongan Customer Relation Analyst Garuda Indonesia

Advertisement Lowongan Kerja Garuda Indonesia - PT Garuda Indonesia (Persero) is the national airline of Indonesia. It is named after the mythical bird Garuda. It is headquartered at Soekarno-Hatta International Airport in Tangerang. In Indian Vedic tradition, Garuda is the carrier of the Hindu god Vishnu; a representation of Garuda appears in the coat of arms of Indonesia.

The airline is based in Jakarta at Soekarno-Hatta International Airport, and also has a hub at Ngurah Rai International Airport, Bali. The airline flies to a number of destinations in South-East,East Asia, the Middle East and Australia. It also previously flew to several destinations in Europe and North America. From June 2007 to July 2009, Garuda, along with all Indonesian airlines, was banned from flying to the EU. However, this ban has been lifted since July 2009.

Garuda Indonesia is listed as a 4-star airline by Skytrax, and is also listed among Skytrax's Quality Approved Airlines. It is wholly owned by the Indonesian Government and employs 6,285 staff (at March 2007)

Lowongan Kerja Garuda Indonesia

To support the company’s expansion plan, Garuda Indonesia invite young and dynamic individuals to join our team as:

CUSTOMER RELATION ANALYST

RESPONSIBILITIES:

• Collect and monitor Heavy Complaint and Complaint of potential lawsuits (Heavy Complaint) delivered through a variety of Customer Voice Access (E-mail, Suggestion Form, Customer Care On Line, Postbox, SMS, Print Media, Website, Mail, Visit)
• Analyze and identify the causes of Heavy Complaint and Complaint of potential lawsuits filed by the Customer
• Clarify and explore the facts and root causes of Heavy Complaint and Complaint in the lawsuit, which was delivered by the customer
• Establish and implement Service Recovery efforts (including the consideration of compensation) to the customer delivered Heavy Complaint
• Provide information and communicate the results of the investigation / clarification and to monitor efforts by legal settlement
• Develop and implement Customer Care Program through a combination of Special Events (Customer Education, Group Disscussion Forum, Customer Gathering)
• Recommend a “Corrective Action” for the unit based on the evaluation service provider Customer Feedback
• Communicate, coordinate and ensure implementation of the “corrective action” that has been established
• Create and develop a program Customer Relation
• For Handling Accident / Family Assistance (Handling special case, an external coordinating with related departments, the Visiting Victim / Pax)

REQUIREMENTS:

• Male/Female
• Age max. 27 years
• Having an attractive appearance and personality as well as energetic
• Education min. S1 preferably majoring in communications, public relations, English Literature, State Administration, and IT (Information Engineering) from reputable university
• Preferably have experience min. 1 year in the field of Customer Service
• Have strategic planning skills and organizational skills, interpersonal skills, communication skills, initiative, self-motivated and a good
• Have good English language skills (active oral and written)
• Love a challenge and able to work under pressure and exceed target
• Mastering the use of computers and information systems applications (min. Ms Office and internet)

Register yourself online at e-Recruitment Garuda Indonesia : http://career.garuda-indonesia.com
Online Application will be close on : 22 April 2012

Official Source

Lowongan Kerja Garuda Indonesia

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