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| www.anz.com |
ANZ is accelerating the growth of its business in Asia. ANZ realises that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and great opportunities that will enable the best in market to thrive as part of our diverse team.
Customer Service Officer
Jakarta Raya
Responsibilities:
- Customer Service Officer forms the first positive client contact for every client that visits the ANZ Signature Priority Banking. In this role you will be responsible for maintaining and developing customer relationship by providing excellent service and exceeding customer needs and to clearly demonstrate willingness to spot potential sales opportunities and develop these into profitable sales for Bank, include prospecting the marketplace for new customers as well as maximizing existing customer relationships.
- Minimum 1 year of experience in Customer Service position along with minimum a diploma degree is key requirement. You will be expected to have good knowledge in Banking Products along with good communication skill in English language. As a part of this role you will be required to have a dedication to work in a customer focused service environment
- Due to Indonesia's current legislative requirements, this role is only open to Indonesian nationals.
Jakarta Raya
Responsibilities:
- Representing ANZ in dealing with priority customers, this role will responsible for understanding customer needs, actively educating and selling Investment, Insurance, and Treasury products to potential customers. The individual will be responsible for achieving stretch sales targets aimed at increasing funds under management, revenue, customer numbers and cross-sell, along with high degrees of customer satisfaction and retention.
- Essential to this role, will be demonstrated experience in sales and proven track record of exceeding sales targets. Knowledge in basic banking products and investment products is another key requirement. Though not mandatory, a tertiary qualification in a business related field, such as Bachelor of Business /Management / Commerce /Finance / Accounting /Economics will be well regarded. Holding WAPERD and AAJI certifications will be an advantage.
- This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
- Due to Indonesia's current legislative requirements, this role is only open to Indonesian nationals.
Surabaya (Jawa Timur)
Requirements:
- Men / Women
- Minimal high school graduate / equivalent
- Age 18-35 years
- Have good communication abillity
- Having experience in sales / marketing is preferred
Surabaya (Jawa Timur)
Requirements:
- Min high school graduates
- Age 18-40 years
- Have good communication abillity
- Have initiative and ability to build Team
- Honest and responsible
- Especially those who already have experience in banking (TELE & MARKETING)
Branch Operations & Service Manager
Jakarta Raya
Responsibilities:
- The role holder will be responsible for supervising the operations and administrations of the branch including sales to walk-in customers, SDB services, ATM card order delivery services etc. The selected candidate will be also accountable for co-coordinating with all parts around the bank to provide excellent customer service and satisfaction. The position also focuses on checking on all account opening/closing/amendment and documentations.
- Providing regular feedback, encouragement and maintaining open communication is important for this role. More broadly, your responsibilities will include setting and reviewing performance objectives, embracing/supporting change and best practices and monitoring and reviewing outcomes.
- To qualify for this position, you need to have excellent customer services, problem solving skills and experiences to serve walk-in customers. Knowledge/ background in banking and finance will prove beneficial. Good cross-cultural experiences and excellent relationship and customer services skills will bring success to this role. Be able to analyze risks and provide appropriate actions to avoid any risks, losses and being compliance with the current law and bank policy. Applicants with working knowledge in Word, Excel and PowerPoint will be looked up to.
- This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
- Due to Indonesia's current legislative requirements, this role is only open to Indonesian nationals.
Jakarta Raya
Responsibilities:
- The position is responsible to deliver and monitor Business Process for new services or new process improvement initiative. The person is expected to create, analyze and implement an end to end process for new services for the Bank and any process improvement project as well as it performance. Thus this position should also facilitate automation, process improvement initiatives for better productivity in Operation while also managing risk. This person also becomes a Change Manager for operation that communicates to stakeholders on the changes due to data migration. To complete the activities this person is expected to work closely with subject matter experts, users in the respective business units, IT and Operation. This person help produce metrics to be used for management to manage performance
- An ideal candidate will possess demonstrated experience in creating standard operating procedure, a member of a project. Also experience in excel and macro. Familiar with IT terminologies and application will be highly regarded
- This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
- Due to Indonesia's current legislative requirements, this role is only open to Indonesian nationals.
Jakarta Raya
Responsibilities:
- The role focuses on driving investment & insurance products revenue achievement based on assigned business targets and providing market research / update and guidance to front line customers of the branch. The serving will ensure adequate and appropriate client advisory is provided on investment and insurance products.
- In addition, you will support the Relationship Managers to achieve their target on Investment and Insurance products through training and product preaching. You will also liaise and coordinate with product manager for product penetration and marketing campaign.
- The role requires incumbents with good knowledge of international financial markets and economic trends with specialty in investment products such as unit trust (mutual funds), structured products and basic banking skills. Tertiary qualifications in a business related field, such as Bachelor of Business / Management / Commerce / Finance / Accounting / Economics or a WAPERD and AAJI certified candidate will be preferred.
- This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
- Due to Indonesia's current legislative requirements, this role is only open to Indonesian nationals.
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