A Career with Citi has much to offer. Citi provides professional challenges and opportunities to excel in the world of banking. We are the most respected global financial services firm, with the broadest distribution, the best brand, and the broadest array of products.We are currently searching the best talent for:
Learning& Development - Process and Development Associate
(Jakarta Raya)
Responsibilities:
- Conduct training needs analysis to ensure the alignment between the academy programs to be offered and business strategy is in place
- Conduct regular Focus Group Discussion (FGD) with respective target across units to improve the effectiveness of processes/programs
- Review and analyze the existing processes and programs conducted across units and formulate recommendations for improvement
- Develop training and certification process to be implemented consistently and standard across channels
- Become certification champion for the organization to ensure Unified Sales team members are certified as required
- Coordinate, facilitate and monitor the sales certification implementation
- Conduct monthly checking and control for any expiration of AAJI license for AAJI renewal action purposes
- Prepare regular report on sales certification data and communicate to business & units related for necessary follow up actions
- Build good relationship with external related parties and Policy Owner for any certification inquiries and problems (as necessary) in order to effectively smooth the certification process
- Bachelor and/or Master degree from reputable university
- 2-3 years of experience with training/quality/process exposure from banking industry
- Certified in specific certification (eg., AAJI license, Waperd, etc) is highly advantage
- Possess good relationship & communication skills
- Possess analytical thinking and attention to details
apply
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